Brands are losing consumer trust on social media

Brands are losing consumer trust on social media

Recent research conducted by YouGov for the Chartered Institute of Marketing, shows 25% of consumers claimed to have seen a fake online review, increased from 17% when the survey was last conducted in 2014. Also, 21% (up from 14% in 2014) of consumers say they have seen a brand incentivising customers to share positive comments on social media without making it clear to the users, with 16% saying that brands pay someone for promotion without payment being declared. “This has led to consumers querying if what they are seeing is genuine. There is a growing awareness of certain practices out there, brands should be wary,” says CIM CEO Chris Daly. Brands social media platforms are losing trust with consumers. 30% say they have little or no trust in the brand information they view on Facebook, 20% rise since 2014. The increase is matched across Twitter, Instagram, Pinterest and LinkedIn. Brands should be concerned as social media is a key source of information for consumers when making purchase decisions. When questioned by CIM, 62% of people said they now ‘Often’ or ‘occasionally’ use social media when deciding whether to make a purchase. “Consumers are looking for reassurance on social media that the restaurant they have booked for a special occasion or laptop they are thinking of buying is the right choice. “Creating a degree of transparency and honesty will make brands appear authentic and boost loyalty.” – Chris Daly, CEO, CIM The Advertising Standards Authority has undertaken work to engage with, raise awareness of and produce advice and training to marketers. 52% of marketers have little or no understanding of...
Celebrating 25 years of Children’s Rights

Celebrating 25 years of Children’s Rights

20th November 2014 marked the celebration of Universal Children’s Day and the 25th anniversary of the United Nations Convention on the Rights of the Child (UNCRC). The Media Angel teamed up with The Children’s Commissioner for Wales and his team to help raise the profile of this wonderful cause and this special day for children, particularly across Wales. In 1989, governments all over the world adopted the UNCRC and its list of rights designed to ensure that every child and young person in the world lives a safe, happy and healthy life. Since the introduction of the UNCRC, children have enjoyed increased recognition and protection of their rights; 54 important Articles which include the right to be listened to and the right to a good standard of living. The Children’s Commissioner for Wales is responsible for ensuring these rights are promoted and correctly implemented across the country so that Welsh children live the best, the happiest and the safest lives! The Media Angel and The Children’s Commissioner have been working hard to make sure awareness of this special occasion was widely raised in Wales through a strong online media, bilingual campaign, complemented by a commemorative and interactive event held in the centre of Cardiff. The campaign was planned and delivered by The Media Angel to raise awareness, encourage wide participation and engagement from individuals, helping to build a ‘rights road’ both online and at the city centre event. Using #RightsRoad89 people could discuss the best things about being a child in Wales on Twitter, and at the Commissioner’s stand in St David’s children could help artist Huw Aaron draw...